Sandy Muller

I wrote this document to explain the friendlier, more conversational “voice” that I helped develop for TeleTech's new internal branding initiative.

This article, written for TeleTech’s internal newsletter, shares information about a new training course for employees that takes them on a virtual journey around the world to explore TeleTech’s values.

As the communications point person for the TTEC Engagement Committee, I wrote all the e-invitations to employees, including this “stellar” one.

This internal blog, from a Chief Financial and Administration Officer, shares the results of a pulse engagement survey with the company’s employees and the positive actions leadership plans to take as a result of the survey.

This campaign included a teaser email and three entertaining memos detailing exciting employee-centric changes happening at the company.

This memo from the SVP of Operations shares information regarding the opening of a TeleTech customer experience center in Florida and the expansion of TeleTech's footprint in the healthcare field.

This newsletter shares info on how TTEC employees can avoid the CyberGrinch during the holidays as well as tips on data security, online awareness and asset protection.

The story of two department heads exemplifying the company’s “Act as One” value.

As part of creating a “wow” new employee experience, I wrote copy for a new mobile communication process that sends text messaging to new hires and their managers as well as a video script and memos that explained the new process to current employees (available upon request). I also rewrote this onboarding space on TeleTech's intranet:

A quarterly email campaign targeting TeleTech employees that encouraged them to apply for a TeleTech Community Foundation grant to support students in need.

This promotional flyer for Catholic Health Initiatives (copy created for McCarthy Messaging) promises physicians and staff a few “perks” if they take a survey.

These two designed emails were part of a campaign to encourage employees in the Philippines to choose the benefit plan that is best for them and their families.

An 80-page behind-the-scenes look at the TTEC (formerly TeleTech) Corporation and the people that work there, including the purpose that drives them, the values that guide them and the humanity that connects them. Check out the flipbook here:

https://online.flippingbook.com/view/108941/ (Note that if you access this link directly from this site rather than copying and pasting into a different tab, you will need to arrow back the same number of pages you flip forward to return to my portfolio.)

TTEC’s job website, which employs the same upbeat tone as the Culture Book, explains in a non-technical way what TTEC does and why one would want to work there.

This memo to all TeleTech employees informed them of a new talent community that matches their career aspirations with opportunities within the company. It encourages them to reach, grow and dream big!

This E-marketing ad is another tactic in the "I experience" TA campaign.

This flyer, distributed at job fairs, targets students and recent graduates seeking internships.

This script, targeting jobseekers, speaks to the value TTEC places on diversity at their company. Video available upon request. (I can't post an mp4 on this site.)

This award-winning report details the ripple effect of good that shoppers, donors and others create through their involvement with Goodwill Industries of Denver.

This article, posted on the disability website Disaboom.com, describes an adaptive athlete’s triumph over severe illness, a near-death experience and double amputation.

This article, written for Project Cure, shares how the Seaboard Corp. with some help from Project Cure, built a modern maternity ward in a hospital nestled among the steep hills of Matadi in the DRC (Democratic Republic of the Congo).

An appeal to Goodwill donors seeking support to help at-risk youth.

An emailed appeal to Goodwill donors seeking support to help at-risk youth.

A quarterly newsletter emailed to supporters of Goodwill. I also wrote Goodwill's internal newsletter to employees.

A newsletter emailed to TeleTech employees updating them on the impact their sponsorships made in their communities that quarter.

Program for Goodwill event honoring individuals who overcame tremendous barriers on their way to success.

Invitation to a private reception for donors that expressed Goodwill's appreciation for the art of giving.

Printed brochure encouraging businesses to partner with Goodwill to hire people with disabilities from their vocational services program.

Ad that encouraged caregivers of stroke victims to reach out for support and information at disaboom.com.

Ad that targeted Goodwill Golf Classic sponsors.

Copy written for the TeleTech Community Foundation’s “Pay it Forward Friday” campaign.

For Goodwill's new rewards program called Club Blue, I wrote various communications, including this copy for the Club Blue website space, customer emails and FAQs.

In addition to the digital communications above, I also wrote printed communications for the Club Blue program including rack toppers, kiosk and triangular signs, posters, flyers and this brochure:

A colorful brochure with fashion and DIY decorating ideas using sample items that can be found in a Goodwill retail store.

Lighthearted email to customers inviting them to shop at Deja Blue Boutique for the holidays.

These series of posters, which hung in frames on the walls of Goodwill stores, highlight the different type of people that shop at a Goodwill store and how their actions tie into Goodwill’s slogan “That’s My Goodwill Effect.” In a collaborative effort, the designer came up with the “types” and I wrote the quotes.

An oldie but goodie, this printed newsletter provided news and advice to Quiznos franchise owners about marketing, operations, training, franchise support and more.

This is what you get when you have two hours to come up with a sign idea before a reporter comes to check out (and write about) your new boutique.

A landing page that explains Goodwill’s newly launched “Outlet Worlds” where you can pile on the pounds without piling on the guilt.

Copy for email to Outlet World customers that uses a play on words.

An example of one of the blogs I wrote for the National Association of RV Parks and Campgrounds (ARVC) that were posted on GoCampingAmerica.com, a site that helps campers find their next adventure, including where to stay.

This flyer for Pinnacol Assurance targeting injured workers (copy created for McCarthy Messaging) shares the risks involved in taking opioids and tips on correctly using them.